The Inclusivity & Accessibility Guide

The Accessibility & Non-Verbal Guide to Selling Gold

At Lois Bullion, we believe a fair valuation shouldn’t depend on how confident someone feels speaking at a counter. Whether you’re non-verbal, live with hearing loss, prefer written communication, experience social anxiety, or have limited mobility, our valuation process is designed to work clearly and comfortably for you.

Customers can visit our Birmingham showroom, use a fully insured mail-in service, or arrange a Royal Mail home collection after receiving a seller pack — whichever option feels easiest.

Request free mail-in pack Use the live calculator Start the guide

94.5% of spot price
Email offer breakdown
XRF tested transparently

Why We’re Changing the Jewellery Quarter

Traditional gold buying can feel rushed and overwhelming: loud counters, fast talking, and pressure to decide quickly. For many people, that environment is a barrier.

We choose a different path. Our goal is to make the experience accessible and predictable — so every customer can get our market-leading payout without needing to “perform” in person.

Many customers simply prefer everything in writing. Our process allows you to receive offers by email and SMS, review the valuation privately, and decide without pressure or phone calls.

No phone call required

For mail-in packs, we’ll email your offer with a detailed breakdown and simple Accept / Reject buttons. We’ll also text you when it’s ready so you don’t miss it.

Three accessible ways to sell gold

Choose the option that feels easiest today. If you use a mail-in pack, you’ll receive your offer by email — with no phone call required.

Fully insured mail-in service (nationwide)

Request a free insured seller pack and send your items back to us for assessment in-store. If getting out is difficult, you can arrange a Royal Mail home collection once your pack arrives, using the tracking number on the Lois Bullion label.

When your valuation is ready, you’ll receive an email offer with a detailed breakdown. The email contains two clear buttons — ACCEPT or REJECT — and we’ll also send an SMS to let you know it’s ready to view.

Your email offer is a two-button decision

Look out for an email with two large buttons:

REJECT

Want to ask something first? Just reply to the offer email before you click either button.

Request a mail-in pack Use the live calculator

Post your items directly

Alternatively, you can post your gold directly to our shop using your own method. To do this, fill in our sell precious metals form to include all necessary details with your parcel.

In-person valuation in Birmingham

If you’d prefer to visit in person, you’re welcome to come to our Birmingham showroom. Our team will assess your items in front of you, explain the XRF readings clearly, and ensure you feel comfortable throughout the process.

Walk-ins welcome: no appointment needed.
Transparent testing: XRF + customer-facing scales.
No pressure: accept the quote, or take your items away.

Lois Bullion showroom in Birmingham Jewellery Quarter — Visit our Birmingham showroom — a transparent valuation process with no pressure to sell.

Want a transparent estimate right now?

Use the live calculator to see an instant valuation based on today’s pricing.

Request a mail-in pack Open live calculator

Science, not sales talk

We use XRF (X-Ray Fluorescence) testing to verify precious metal purity quickly and accurately. That means fewer assumptions, more certainty, and a process that’s easy to understand.

Clear purity readout: scientific results you can see.
Consistent valuation: your offer is based on measured purity and weight.
No pressure: you can accept or reject the offer — it’s always your choice.

XRF scanner results screen showing scientific gold purity readings — XRF testing provides a clear purity readout — helping keep valuations transparent and consistent.

Home collection for mobility needs

If mobility makes visiting a branch difficult, our mail-in service can still work smoothly. When you request a free seller pack from Lois Bullion and it arrives, you can arrange a Royal Mail collection from your door using the tracking number on the Lois Bullion label.

Order your free seller pack from Lois Bullion.
When it arrives, take the tracking number printed on the Lois Bullion label.
Enter that tracking number on the Royal Mail website to arrange a home collection at a time that suits you.

Arrange Royal Mail home collection

You’ll receive your offer by email (no phone call needed), and we’ll also send an SMS so you don’t miss it.

I received my package to send my scrap gold within a couple of days of requesting it. Followed all the instructions that were given with the envelope to ensure safety. I arranged a Royalmail collection from my house for 30p. The package was collected at 12:30pm by Royalmail and delivered by 7:45am the following day. I received an email and a text message from Lois bullion with an offer which was better than I expected. I accepted the offer and the Money was in my bank within the hour. I wouldn’t hesitate to use again and would certainly recommend to others to use Lois bullion you won’t be disappointed. Loobylou 11th February 2026 — Trustpilot review from a customer who requested a free seller pack and arranged Royal Mail home collection.

Ready to sell in the way that suits you?

Choose the option that suits you — visit our Birmingham branch or use our discreet, fully insured mail-in service from anywhere in the UK.

Option A:
Visit us in Birmingham

Walk in for a free valuation — ideal if you’re local.

Bring your items (and ID if you decide to sell).
We test transparently using XRF and customer-facing scales.
Get paid by cash or instant bank transfer.

Get Directions Use the live calculator

Option B:
Use our mail-in service

Discreet, fully insured, and available nationwide.

Request a FREE, fully insured seller pack.
Fill it, seal it, and drop it at the Post Office (or arrange a collection if needed).
Get paid the same day we receive it.

Request free mail-in pack Use the live calculator

Have a question before you send anything?

If you’d like to ask something first, contact us using whichever method is easiest.

Contact form Email us Call 0121 212 1715

Your Postage Pack Is On Its Way!

Follow the instructions provided in the seller pack on how to send us your items safely. Once your items have been received they will be assessed and a quote will be provided.

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Contact Details

First Name

Last Name

Address 1

Address 2

Town/City

Postcode

Phone Number

How many packs?

About Us

Lois Bullion is a trade name of Britannia Jewellery Limited. Britannia Jewellery Limited is registered in England with company registration number 10948336. Britannia Jewellery Limited is a VAT registered company with VAT number 279 3821 62. Our registered office is 59-61 Charlotte Street St Pauls Square Birmingham, West Midlands, England, B3 1PX. We also operate in 41-42 Frederick Street, Hockley, Birmingham, B1 3HN. You can contact us by phone 0121 212 1715 or by email sales@lois-bullion.com

Purchasing

When purchasing bullion from Lois Bullion the prices are based on the financial markets, this price is always fluctuating and is out of our control. Due to fluctuations in price, once an order has been accepted, we are unable to accept cancellations or returns. You do not have any statutory rights to cancel or return an order under Regulation 13 of the Consumer Protection (Distance Selling) Regulations, Financial Services (Distance Marketing) Regulations or any other regulations. All orders are subject to being accepted by us. We reserve the right to cancel an order even if payment has already been made if a product has been mis-priced, you will be notified of this before the order is dispatched. When an order is placed you will receive an email notifying you that we have received your order, this does not mean the order has been accepted. Once your order has been accepted by us you will be notified by email. When your order has been dispatched you will receive a further email containing your tracking information.

Quality

Coins described as bullion may have marks, wear, discolouration or “milk spots” this will not affect the value as bullion. Some products may vary from the images displayed, with coins displaying different years or monarchs. Where best value items are chosen the item may be different from the one displayed on the image however, the bullion value will be the same. Where “best value” bars are purchased, the bars may not be in their original packing but this will not affect the value as bullion.

Investment advice

We are not authorized by the Financial Conduct Authority and cannot give investment advice. Historical metal prices are not a reliable indication of current or future metal prices. We cannot give advice regarding your tax implications.

Anti-Fraud and money laundering prevention

If you wish to purchase from us, you must register an account. We do not accept guest checkout. We are only able to post goods to the billing address. To make purchases with us over the value of £3000 in any 1-year period we will require an upload of photographic identification (Passport or UK Driving license) this is for anti-money laundering and anti-fraud purposes. To make purchases with us over the value of £10,000 we will require an upload of proof of address (utility bill, bank statement or driving license if not used as photo ID). Additional identification or verification may be required prior to dispatch for certain orders to comply with anti-money laundering and security requirements. We may use the information provided to perform anti-fraud checks. All information provided will be stored in accordance with the Data Protection Act. If you wish to make a purchase over £30,000 this must be done in store. We may ask for proof of identity or proof of address at any time.

Delivery

We rely on third-party companies to handle deliveries. We will always endeavour to ensure your items are dispatched and delivered to you without delay. Orders will be dispatched within 24 hours of the order being accepted if this is not possible, we will notify you at our earliest convenience. All orders over £150 will be delivered via Royal Mail Special Delivery, orders under £150 will be dispatched via Royal Mail 24H Tracked this requires a signature by the customer. Royal Mail Special Delivery aims for goods to be delivered within 24 hours of dispatch. If the buyer fails to take delivery of an item, we will not be held liable for any delays in delivery. Orders placed on Friday – Sunday will be dispatched on Monday excluding Bank Holidays. Larger orders may be dispatched in multiple packages.

We deliver to the United Kingdom only. We are only able to post goods to the billing address. Unfortunately, we do not deliver to the Channel Islands, a PO BOX address, a hotel address or unit addresses. We reserve the right to refuse to deliver to an address which may be deemed as being unsafe, unlawful, or unreasonable to do so. We are unable to accept responsibility for items delivered to houses of multiple occupancies. If a parcel arrives damaged or tampered with, you must not accept it and have the parcel returned to us. If an expected item has not been received you must notify us within 14 working days. Once parcels have been signed for the goods are now considered your own.

Collection

Orders placed online can be collected in store. You will be required to show a photographic ID matching the details on the order for in store collections.

Selling

Customers must be over the age of 18 to sell goods to us. All goods sent to us must be police safe, and under your ownership. You must not knowingly send counterfeit or stolen goods to us. Prices displayed online or given through the Scrap Calculator are a guide price only. When we receive the goods, all items may be subjected to destructive and non-destructive testing. Items sent with stones of little or no value will have weight deducted in line with the weight of the stones. We reserve the right to remove stones without notifying you if we require an accurate weight, the stones cannot be returned in this case. Once testing has been completed to ascertain the weight and purity of the items, we will call or email you with an offer. The offer given will be based on the relevant metal price for that day for scrap items. Quotes for items will be updated with changes in the metal price and older quotes will no longer be valid. Items of jewellery will be priced separately depending on the item’s own merits. We are under no obligation to purchase the goods from you and reserve the right to post them back to you. Items being returned will be insured at our perceived value unless otherwise instructed if you require higher insurance this can be done at your cost. Return postage terms are as the delivery terms above.

Items of no value to us will be sent back to you upon your request only, and at a cost of £6.95 (this can be deducted from the value of other items). Items of no value that are not requested to be returned will be placed into a charity auction with proceeds going to Birmingham Children’s Hospital Charity. Items received on a Saturday will not be processed until the following Monday (bank holidays excluded).

For customers ordering one of our pre-paid packs a fee of £9 is deducted from the final value of your items. Each pre-paid pack includes Royal Mail’s £2,500 insurance limit per seller pack, which applies to loss in transit only and does not cover damage. If using the pre-paid pack service the customer is responsible for getting proof of postage and retaining the tracking. For goods with a value of less than £9 there will be a £9 fee for having the good returned to you. For goods being sent in the post, we recommend using Royal Mail Special Delivery and adding the correct insurance. Goods are the customers’ responsibility until we have taken delivery. Goods sent in via the post without information or a return address will be held for one week before being donated to charity. Customers using our postal service will have offers sent via email unless otherwise requested, please ensure only a secure email is used as once offers are accepted through the email link this is final. Once postal offers are accepted no further information can be provided as the items are moved to the next process. For selling in store, we will require at least one piece of photo ID to carry out the transaction other identification may be required. All sales of your goods are final and once goods have been paid for they are then classed as our property and cannot be requested back.

We only accept precious metals sent from addresses within the UK. We do not accept precious metals that has been posted from outside the UK.

We do not dispatch our free seller packs to addresses in the Channel Islands (Jersey and Guernsey). Customers from the Channel Islands who wish to send items to us must arrange this independently. If you choose not to accept our offer, it will be your responsibility to arrange and cover the cost of returning your items.

Payment

Payment can be made by bank transfer (to a UK bank), or by cheque, we do not post out cash. We endeavour to make payment on the same day the goods are received however, this is not always possible, and payments can take up to 3 working days. When providing bank details customers must make sure the details are correct as once payment is made it is not reversible. We take no liability for customers giving incorrect information. For instore transactions a cash payment is possible up to a sum of £3500. When being paid in cash it is the customers responsibility to check all monies before leaving the store as once you have left, we cannot accept responsibility for miss payment. We cannot make payments outside of the UK or to third parties.

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The Accessibility & Non-Verbal Guide to Selling Gold

Why We’re Changing the Jewellery Quarter

Three accessible ways to sell gold

Science, not sales talk

Home collection for mobility needs